RETURNS & REFUNDS
We hope you love your ONNI pieces. If for any reason you'd like to make a return, you can request one within 14 days of receiving your order, provided your items meet the returns conditions outlined below.
How do I make a return?
To request a return, please contact our team via the Contact page on our website or email returns@onniswim.com directly.
Please include your order number, the item(s) you wish to return and the reason for your return.
Our team will review your request and provide the next steps. Please wait for confirmation from our team before sending any items back to us.
Which items are eligible for return?
You can request a return within 14 days of receiving your order, provided the following conditions are met:
- Items are unworn, unwashed and in their original condition.
- Items are returned in their original packaging, where possible.
- Swimwear has been tried on over underwear for hygiene reasons.
For hygiene reasons, swimwear that has been worn, washed or damaged cannot be accepted for return.
Sale items, promotional items and complimentary gifts may be excluded from returns where stated at the time of purchase.
If your order arrives faulty, damaged or incorrect, please get in touch with our team so we can assist.
Nothing in this policy affects your rights under applicable consumer protection laws.
Are there any return shipping fees?
Once your return has been approved, we’ll provide a prepaid return shipping label for you to send your item(s) back to us.
The return shipping cost will be deducted from your refund, so there’s no need to arrange or pay for shipping separately.
Please note, original shipping charges are non-refundable.
When can I expect my refund?
Once your return has arrived, please allow up to 48 hours for our team to inspect and process it.
We’ll email you to confirm whether your return has been approved.
If approved, your refund will be issued to your original payment method within 10 working days. Please note that your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping charges are non-refundable.
What should I do if my item is faulty or incorrect?
We want every ONNI order to arrive in perfect condition and as expected.
If you receive a faulty, damaged or incorrect item, please contact our team with your order number and a description of the issue. Providing photographs may help us assess the issue more efficiently.
Our team will review your request and work with you to arrange an appropriate resolution.
Need help?
If you have any questions regarding our returns policy or require assistance with a return, please contact our team at returns@onniswim.com.
Our team will be happy to help.
LIVE IN YOUR SWIM.