Refund policy

RETURNS & REFUNDS

At ONNI, we want you to feel confident in your purchase. If something isn’t quite right, you can request a return within 14 days of receiving your order, provided your items meet our returns conditions below.

HOW DO I RETURN AN ITEM?

To initiate a return, please get in touch with our team through the Contact page on our website or email us directly at returns@onniswim.com.

Please include your order number and the item(s) you wish to return, along with the reason for your return.

Our team will review your request and provide instructions on how to proceed. Please wait for confirmation from our team before sending any items back to us.

WHICH ITEMS CAN I RETURN?

You may request a return within 14 days of receiving your order, provided that:

• Items are unworn, unwashed and in their original condition.
• Items are returned in their original packaging, where possible.
• Swimwear has been tried on over underwear for hygiene reasons.

For hygiene reasons, swimwear that has been worn, washed, damaged, will not be accepted.

Sale items, promotional items and free gifts may be excluded from returns where specified at the time of purchase.

If an item arrives faulty, damaged or incorrect, please contact us so we can help resolve the issue.

Nothing in this policy limits your rights under applicable consumer protection laws.

ARE THERE ANY RETURN SHIPPING CHARGES?

Once your return has been approved, we will provide you with a prepaid return shipping docket to send your item(s) back to us.

The cost of the return shipping will be deducted from your total refund amount. You will not need to arrange or pay for return shipping separately.

Original shipping charges are non-refundable

HOW LONG WILL MY REFUND TAKE?

Once your return arrives, please allow up to 48 hours for our team to inspect and process your request.

We’ll email you to confirm whether your return has been approved.

If approved, your refund will be issued to your original payment method within 10 working days. Please note that your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges will not be refunded

WHAT IF MY ITEM IS FAULTY OR INCORRECT?

We want every ONNI order to arrive exactly as it should.

If you receive a faulty, damaged or incorrect item, please contact us with your order number and a description of the issue. Photographs may help us assess the problem more quickly.

We’ll work with you to arrange an appropriate resolution

NEED HELP?

If you have any questions about our returns policy or need assistance with a return, please contact our team at returns@onniswim.com.  We’re happy to help