Shipping policy

SHIPPING POLICY

A LITTLE SOMETHING IS ON ITS WAY

We want getting your ONNI pieces to you to be as easy as finding your next favourite bikini. Here’s everything you need to know about our shipping and delivery process.

ORDER PROCESSING

All orders are processed as quickly as possible, Monday to Friday, excluding public holidays.

Please allow upto 1–3 business days for your order to be processed and dispatched. During launches, promotional periods and busy seasons, processing times may be slightly longer.

Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.

SHIPPING COSTS

Shipping costs are calculated at checkout.

DELIVERY TIMES

Delivery timeframes vary depending on your location and selected shipping method.

Please note that estimated delivery times are provided as a guide and are not guaranteed. Delays may occur due to courier networks, public holidays, customs processing or circumstances outside our control.

TRACKING YOUR ORDER

Once your order has been dispatched, you’ll receive an email containing your tracking number and a link to follow your delivery.

Please allow some time for tracking information to become available once your parcel has been collected by the courier.

INTERNATIONAL SHIPPING

We aim to make ONNI available wherever summer is happening.

International shipping availability and costs will be displayed at checkout where supported.

Please note that international orders may be subject to customs duties, import taxes or additional fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

International delivery timeframes may vary depending on the destination and customs processing.

INCORRECT SHIPPING DETAILS

Please double-check your delivery address before completing your purchase.

If you’ve entered an incorrect address, contact us as soon as possible at hello@onniswim.com. While we’ll do our best to assist, we cannot guarantee changes can be made once an order has been processed or dispatched.

LOST, DELAYED OR DAMAGED PARCELS

If your order hasn’t arrived within the expected delivery timeframe, please contact us at hello@onniswim.com with your order number.

If your parcel arrives damaged, please get in touch with our team and include photographs of the packaging and item where possible.

We’ll work with you and the relevant delivery provider to investigate and resolve the issue.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

NEED A HAND?

If you have any questions about shipping or your order, our team is happy to help.

Email: hello@onniswim.com

Stay sunny,

The ONNI Team x